Refund policy

Return and Refund Policy – Zarnishmart

At Zarnishmart, we want you to be happy with your purchase. If you experience any issues with your order, please contact us and we will do our best to help.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

The product must be unused, undamaged, and in its original condition.
The product must be returned with its original packaging, accessories, and tags, where applicable.
Proof of purchase or order confirmation may be required.
Products that are damaged due to misuse or mishandling by the customer are not eligible for return.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons. These may include:

Personal care and beauty products that have been opened or used.
Products marked as non-returnable at the time of purchase.
Items damaged through customer misuse.
Any other items excluded from returns where permitted by applicable UAE law.

Faulty, damaged, or incorrectly supplied products will be handled in accordance with applicable UAE consumer protection laws.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery, where possible.

Please provide your order number, a description of the issue, and clear photos or videos of the product and packaging. We will review your request and advise you on the next steps.

Eligible cases may qualify for a replacement, refund, or another appropriate resolution under applicable law.

4. How to Request a Return

To request a return:

Contact our customer support team using the contact details provided on our website.
Provide your order number and reason for the return.
Wait for return instructions and approval before sending the item back.
Package the item securely and follow the return instructions provided by our team.

Returns sent without prior approval may experience delays.

5. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible. For Cash on Delivery (COD) orders, we will contact you to arrange an appropriate refund method.

Refund processing times may vary depending on your bank, payment provider, and refund method.

6. Return Shipping Costs

If an item is faulty, damaged, or incorrect due to our error, Zarnishmart will arrange or cover reasonable return shipping costs, as applicable.

For returns due to a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility, where permitted by applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests can only be accepted before the order has been dispatched, where operationally possible.

Once an order has been dispatched, our return policy will apply.

8. Exchanges

Exchanges are subject to product availability. If an exchange is unavailable, we may offer another appropriate solution, such as a refund, in accordance with our policy and applicable law.

9. UAE Consumer Protection

This policy does not limit or exclude any rights you may have under applicable consumer protection laws in the United Arab Emirates. Where the law provides greater rights or remedies, those legal rights will prevail.